Thank you for shopping with Mathis Adventures! This Shipping Policy outlines important details regarding the shipment of your orders. By placing an order on our website, you agree to the terms outlined below.

1. Where We Ship

  • Mathis Adventures ships worldwide.
  • We deliver to most countries. If we are unable to ship to your location, we will notify you during checkout or via email.

2. Order Processing Time

  • All orders are processed within 1-3 business days after order confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email in such cases.

3. Delivery Timeframes

Delivery times vary based on your location:

  • Domestic Deliveries (within your country): 7-14 business days
  • International Deliveries: 14-21 business days

❗️Please note that delivery delays can occasionally occur due to customs processing, remote locations, or unforeseen circumstances (weather, holidays, etc.).

4. Shipping Costs

  • Shipping charges (if any) will be calculated and displayed at checkout.
  • We may offer free shipping promotions from time to time. Check our website or subscribe to our newsletter for updates!

5. Cash on Delivery (COD)

  • Mathis Adventures only offers Cash on Delivery (COD) as a payment option.
  • You must make payment in full at the time of delivery to receive your order.
  • Refusing delivery without a valid reason may affect your eligibility for future orders.

6. Customs, Duties, and Taxes

  • Mathis Adventures is not responsible for any customs duties, taxes, or other fees that may apply to international shipments.
  • Any fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, customs clearance, etc.).
  • Please check your local customs regulations before placing an order.

7. Order Tracking

  • Once your order has been shipped, you will receive an email notification with your tracking details (if available).
  • Tracking may not be available in certain countries or regions.

8. Delivery Issues

If you experience any issues with your delivery:

  • Contact us at [email protected] with your order number and details of the issue.
  • We are happy to assist with any delivery inquiries and will work with our courier partners to resolve them promptly.

9. Undeliverable Orders

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay COD:

  • We will contact you to arrange reshipment.
  • Additional shipping fees may apply for reshipments.

10. Contact Us

If you have any questions about our Shipping Policy, feel free to reach out to us:
📧 Email: [email protected]